1234 Number St
Anytown, NY 99999
February 19, 2004
Dear Ms. Adjuster
I have discovered that your company is identified as one that has been
licensed to adjust claims using a software program called Colossus. I have
further been informed through Internet research that the results are
governed by the information you input. Therefore, I want to work closely
with you to ensure that all relevant information regarding my claim is
included in the Colossus evaluation.
In addition, I want to know the extent to which the Colossus result will be
treated as a tool or as the rule at your company. What authority do you
have to supplement the Colossus result with information that you personally
believe to be accurate and relevant? For example, I am told that certain
information (say for example, the fact that a claimant has a burdensome job
that leaves him in obvious pain) is not included in the Colossus evaluation
unless it is mentioned in a medical report.
I would think that first hand sworn testimony as to the problems of an
injured claimant on the job would be a lot more reliable than the mention
of same in a medical report. In the first instance, witnesses swear under
oath as to certain facts that they actually witnessed. Whereas in the case
of the medical report, all the doctor is doing is just repeating what his
patient told him; there is no third party verification under oath.
While I wish your company would just use its adjusters to set values, as
long as we both have to deal with Colossus I propose to cooperate together
to ensure the case is settled fairly and amicably. I need to know what
records, or supplements to records, would be helpful to you in getting me
full value for my claim.
I intend to send along all medical and treatment reports just as soon as I
obtain them. I am hoping you will let me know about the quality of my
medical records. Which records were most useful to you, and which records
need to be supplemented? I am hoping to learn the specific injuries and
specific complaints you input for Colossus to use to evaluate my claim.
Since each complaint and injury must be documented in a medical report to
be considered by Colossus, I am hoping you will help me by telling me which
doctor needs to make a supplementary record in this case.
I would appreciate your written response to this letter with your answers
to the questions I have asked, and a statement of your intentions with
respect to the cooperation I mentioned.
Very Truly Yours,